Choosing the right care for someone you love is one of the most important decisions a family makes. At Waterhaven Place, we’re here to make it feel less daunting with genuine care, comfort and a warm welcome from the very first conversation.
Leave your details and our care team will be in touch, usually the same day.
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Set in Chichester, Waterhaven Place is a brand new home of 83 private bedrooms, offering residential, dementia, respite and day care. Alongside attentive support you’ll find a bistro and bar, a hair salon and spa, a gym with a personal trainer, and a cinema: everyday comforts that make this a place to truly settle in.
At Waterhaven Place, we know that choosing care is never just about availability or timing. It’s about feeling confident, supported, and comfortable with what comes next. That’s why we’ve introduced some offers to give families more time, flexibility, and reassurance when exploring care.
Book 3 weeks, pay for 2. Book 6 weeks, pay for 4. All-inclusive respite stays. Limited availability this summer.
If care doesn’t feel right where you are, we’ll pay your notice period up to 4 weeks and help you to move.
* T&Cs apply
Everything a typical care home charges extra for. All included at Waterhaven Place, part of the Connaught Complete Care.
While a typical care home charges extra for the everyday, Connaught Complete Care covers everything wrapped into one simple, transparent monthly cost. However it isn’t just an all-inclusive package, it’s a promise. A promise that every comfort, every convenience, and every luxury is already yours. So instead of worrying about what’s covered, you can focus entirely on what matters most: living well, in the company of people who genuinely care, with everything you need already taken care of.
While a typical care home charges extra for the everyday, Connaught Complete Care is truly all-inclusive. One monthly cost, everything included.
Chaperone to medical and hospital appointments day or night
Hairdressing & Barbering
Beauty treatments
Chiropody
Newspapers & magazines
Sky TV
Telephone & calls in room
PT sessions
Complimentary alcohol for residents & guests
Complimentary meals for guests
Complimentary private dining for residents & guests
Mini bus & executive car
Outings & excursions
Holistic support for relatives
No two residents are alike, so no two care plans are either. Every detail of life at Waterhaven Place – from morning routines to favourite dishes – is shaped around the person, never the other way round.
Discreet, attentive support with the everyday – dressing, bathing, medication – woven seamlessly into a life of fine dining, friendship and favourite pastimes. Independence is preserved, never replaced.
Designed to provide a safe, supportive, and nurturing environment where residents can thrive while receiving specialised care tailored to their specific needs.
Designed to provide temporary relief and support for caregivers while ensuring the well-being and comfort of their loved ones. Whether you need a short break from caregiving responsibilities or your loved one requires temporary assistance during a recovery period, our care program available at one of our respite care homes, provides the perfect solution.
Designed to provide you with the support you need during your recuperation. Our convalescent care is distinguished by a commitment to individualised recovery plans and holistic well-being. The serene, home-like luxury setting fosters a peaceful and stress-free atmosphere, while our compassionate and experienced staff deliver dedicated and professional care.
Our Day Care Members Club offers older people a thoughtfully curated day within the elegant surroundings of our luxury care home. Combining exceptional hospitality, meaningful engagement and personalised care, each visit is designed to feel enriching, reassuring and genuinely enjoyable.
Designed to provide comfort, dignity, and support to individuals with life-limiting illnesses. Our interdisciplinary team of healthcare professionals works closely with residents and their families to ensure that their physical, emotional, and spiritual needs are met throughout their palliative care.
Our community is full of life, activities and events planned by teams who care, so there’s something here for everyone. All set in facilities designed to the highest standard.
And it’s entirely up to you. Join in as much or as little as you like, the choice, as always, is yours. Have your say too: our activities and events are shaped around you, not the other way round.
Choosing a care home is one of the hardest decisions a family makes. Families who choose Waterhaven Place tell us the same thing, again and again: it simply feels different here. Here’s why.
We don’t use agency staff. That means the same familiar faces, day in and day out: people who know your loved one’s history, their routines, even how they take their tea. Generous staffing, continuous training, and a culture that attracts people who see care as a vocation.
We’re proud to hold a 10/10 rating on carehome.co.uk, from residents and families who’ve lived the experience; and proud to be award-winning for the standard of care we set out to deliver every day.
Every resident has a care plan shaped by their own history, preferences and routines, reviewed continually with families, not filed away and forgotten.
Connaught Complete Care covers care, dining, activities and housekeeping in a single monthly fee. No hidden extras. No awkward calls asking for more.
Visit any time, stay for a meal, join an event. We’re woven into Chichester itself, through local partnerships and events. Family isn’t something we accommodate. It’s something we include.
Don’t just take our word for it: see our 10/10 reviews on carehome.co.uk.
The honest answer: come and see. A visit with your loved one if possible tells you more than any brochure. Our team will also talk through care needs openly, and if we believe another setting would serve you better, we’ll say so.
Absolutely. We’d encourage it. Private visits can usually be arranged within the week, including evenings and weekends. There’s never any obligation.
Where there’s availability, a move can often happen within days. We’re experienced in supporting families who need to act quickly, including moves from hospital.
Our fees are all-inclusive, with one clear weekly cost covering care, dining, spa and salon treatments, activities and more. For a personalised quote based on your relative’s needs, you are welcome to contact our team.
No. Waterhaven Place does not use agency staff. We invest in a permanent team so residents and families see consistent, familiar faces every day.
Waterhaven Place is on Sandpiper Road, Chichester, West Sussex, PO20 2NZ. You can reach our team on 01243 975240 to arrange a visit.
We provide residential care, dementia care, respite care, palliative care, convalescence care, permanent care and day care for older people in Chichester and the surrounding area.
Waterhaven Place has 83 private en-suite bedrooms, set across thoughtfully designed communal areas including a bistro, cinema, spa, salon, gym and landscaped gardens. We also have rooms for couples.
Our dementia community is purpose-designed: calm and easy to navigate, with consistent carers, meaningful one-to-one activity and an approach guided by each resident’s life story.
Yes. We warmly welcome family and friends at any time and encourage them to share meals, treatments and time with their relative in our communal spaces or in their own room.
Whatever stage you’re at, just beginning to explore your options, or needing to move quickly, we’re here to help. Honest answers, and no pressure to decide before you’re ready.
A few details about your situation is all we need to begin.
Within one working day, to talk through your needs properly and how we can support you and your family.
Visit in person, join us for lunch and a full tour, or start with a virtual tour if that suits you better. Every question, answered.
Waterhaven Place sits in the cathedral city of Chichester – minutes from the city centre, with the South Downs to the north and Chichester Harbour to the south. For families, that means visits are easy; for residents, it means home still feels like home.
Minutes away, ideal for outings
Free, step-free access
Direct links across the South East
Scenic drives and gentle days out
Waterhaven Place Care Home, Sandpiper Road, Chichester, West Sussex, PO20 2NZ
The Connaught Care Collection is recognised as a Top 20 UK care home group on carehome.co.uk, reflecting reviews from residents and their families.
A conversation costs nothing, and there’s no obligation. Tell us a little about your situation, and let us show you what life at Waterhaven Place could be like.
